Design Practice

The Pros and Cons of Professional Language

Most industries have their own professional language — often described as “jargon” by the less generous amongst us. Some may point out how ironic it is that designers—who pride themselves in making things easy to understand—use language that deliberately obfuscates meaning. They’ll claim that this is done by gatekeepers attempting to shore up their positions in order to keep new entrants out. This may be true, but In the spirit of Occam's razor, I suspect there’s a much simpler (and less nefarious) explanation.

Design Leadership

Why Design Leads are the Most Important Role in Highly Effective Design Orgs

I’ve long believed that, rather than Heads, Directors and VPs of design being the pivotal team role, we actually need to focus on hiring more Lead Designers. In this article I attempt to explain what a Lead Designer is, what they do, and why they play such an important role in high performing teams.

Design Practice

A Future of Design Without Designers?

I'm super interested in how the rise of automation and agentive technology may affect the role of the designer over the coming years. In this article I attempt to make sense of some of the current trends and outline one potential future (if we're not too careful).

Design Practice

What to Include in Your Design Portfolio

The purpose of a portfolio site is simple: to showcase the skills you have to the people who might want them. As such I’m often surprised when I see folks who describe themselves as UX/UI designers, choose to focus their portfolio on the UI side of the equation. It feels to me that these people may be selling themselves short by only focusing on a fraction of their skill-set, but before I jump into details, let’s start with some caveats.

Design Practice

Personas aren't bad, and you're not a bad designer for using them

With disturbing regularity, my Twitter stream seems to explode with posts demonising commonly used, yet seemingly harmless design tools. These posts take great pains to document all the ways these tools have failed people in the past (while downplaying or ignoring situation where they may have helped).

Design Practice

Reoccurring billing, and forgetfulness as a dark pattern

Five years ago my company was pitching for a newspaper project, so I decided to sign up for a bunch of newspaper subscriptions, including the Times. I was really impressed with the thought and consideration that had gone into both their Web offering and iPad app, so used it constantly for about a month. Once the pitch had finished, I stopped using the service, and my attention drifted elsewhere.